Help and contact

Answers to what you ask us most, with a link to do it straight away.

Common questions

More frequently asked questions

Can't find it? Write to us

We reply by email. If the help centre answers your question, we send you the answer straight away.

Tell us what you need (between 10 and 4,000 characters).

We only use your details to reply to you. More information in the privacy policy.

Important information

Destolen is a technological tool for monitoring and detection on marketplaces. We provide automated alerts and information, but we do not perform physical recovery of items nor act as private investigators.

We always recommend:

  • Contact the competent authorities (local police, law enforcement)
  • Do not confront sellers directly without police accompaniment
  • Verify the legality of any recovery action
  • Use alerts as information for official reports

Destolen is a private, independent service: it is not part of the police or of any public body and does not act on their behalf.